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Our complaints and appeals process is guided by the principles of natural justice and procedural fairness. This means:
A complaint is an expression of dissatisfaction with any aspect of our services, operations, staff, or the conduct of other students. This can relate to:
An appeal is a formal request to review a decision made by Scope Institute. The most common type is an assessment appeal, where a student wishes to challenge the outcome of an assessment task (e.g., a "Not Yet Competent" result). Appeals can also relate to decisions regarding:
We follow a structured, three-stage process to ensure issues are handled efficiently and fairly.
We strongly encourage you to try and resolve the issue informally first, as this is often the quickest and most effective path. You should raise your concern directly with the person involved (e.g., your trainer or an administrative staff member). Discuss the issue calmly and clearly, and work together to find a mutually agreeable solution. Most issues are resolved at this stage. If you are not comfortable approaching the person directly or if the issue remains unresolved, you should proceed to Stage 2.
To initiate a formal review, you must submit your complaint or appeal in writing. This can be done by emailing the details to the Administration Manager at admin@scopeinstitute.edu.au or by using the official online form below. Your submission should be lodged within 20 business days of the incident or decision occurring.
Your submission should clearly state:
We will send you a written acknowledgement of your submission within 5 business days of receiving it. The matter will be assigned to a senior staff member for investigation. They will review all documentation, interview relevant parties, and gather any additional evidence required.
We will complete the investigation and provide you with a formal written response outlining the findings and the decision made. We aim to finalize all formal reviews within 20 business days of acknowledgement. If, due to complexity, we require more time, we will notify you in writing of the reasons for the delay and provide a new expected completion date.
If you are not satisfied with the outcome of the formal internal review, you have the right to seek an external review. You can:
We will provide you with all necessary information and cooperate fully with any external review process.
You may bring a support person (e.g., a friend, family member, or counsellor) to any meetings related to your complaint or appeal. The support person is there to provide you with confidence and emotional support, but they cannot act as a legal representative or advocate on your behalf during the internal process.
All formal complaints and appeals, including submissions, evidence, and outcomes, will be securely recorded and stored in our student management system. This information is treated as confidential and is used for continuous improvement purposes to identify and address systemic issues.
Please use the form below to submit your formal complaint or appeal. Provide as much detail as possible to allow us to investigate your concern thoroughly. We will acknowledge receipt of your submission within 5 business days.
The commitment varies for each part of the program. For Part 1, you’re required to attend two 3-hour sessions per week. Part 2 intensifies to five days a week, and Part 3 typically starts with four days a week, potentially increasing to 5 based on your progress.
Clinical placements and IBL sessions are held at our clinics across Victoria. For more information on specific locations, please visit our website at Heartscope locations. You will be supervised throughout your placements to ensure a comprehensive learning experience.
Yes, our program is designed to assist you with this; however, there are certain restrictions. You will see that entry prerequisites typically state: “Applicants must provide a support letter validating a training position in an ultrasound department or cardiac lab. The supervising professional should be an accredited medical sonographer registered with ASAR (Australian Sonographer Accreditation Registry) or hold equivalent registration.” We can only provide this support letter if you progress to Part 3: Industry-Based Learning of our program. Please note that Part 3 requires the completion of Parts 1 and 2 and a successful interview selection process. We set these requirements to ensure participants are prepared and committed, upholding our high training standards so we can provide you tailored support for your career in cardiac sonography.
Yes, for Part 3, you must be enrolled in a course that’s accredited by the Australian Sonographer Accreditation Registry (ASAR). You will also need to register as a student sonographer with ASAR, which is typically required by your university course.
Absolutely! Even if you don’t proceed to Part 3, our in-depth curriculum is designed to build your scanning skills and provide you with an extensive practical skillset in echocardiography. Through Parts 1 and 2, you’ll gain comprehensive knowledge of all relevant pathologies. Our course is highly regarded by many cardiologists and organisations, and you will be able to showcase your Scope Institute certifications showing your training here, which would significantly increase your chances of receiving a support letter and advancing in your echocardiography university course.
This intensive course is specifically designed for medical doctors, offering advanced echocardiography training over 11 days (spread across 11 weeks). The program combines theoretical knowledge relating to how to perform advanced echocardiograms with practical application, rapidly enhancing your diagnostic capabilities.
Reena, our most senior cardiac sonographer and head trainer educator, conducts these sessions. With extensive experience in echocardiography and teaching other doctors and ED physicians, Reena ensures that all participants receive expert guidance and instruction.
We welcome Emergency Physicians, Anesthesiologists, Cardiologists, and other AHPRA-registered medical professionals looking to enhance their critical care echocardiography skills and knowledge.
Doctors in Australia need to be registered with the Australian Health Practitioner Regulation Agency (AHPRA) to practice and participate in this program. This ensures that all participants are qualified medical professionals practicing within Australian healthcare standards.
It means your qualification is recognised by employers and other registered training organisations (RTOs) anywhere in Australia. The course content and assessment standards are set at a national level, ensuring a high-quality, portable qualification.
Yes. Upon successful completion, you will be issued an official Statement of Attainment (for single units like First Aid) or a Certificate (for full qualifications like Cert III), which is your formal proof of qualification.
Our courses use a competency-based assessment model. This means you are assessed through a combination of written knowledge tests, quizzes, and practical skills demonstrations throughout the course. There isn’t one single final exam; you progress by demonstrating your skills and knowledge at various stages.
We understand that life happens. Please contact our Student Support team as soon as possible to discuss your options. For mandatory practical sessions, we will work with you to find a suitable catch-up session, though a rescheduling fee may apply.
No, we handle that for you. Our dedicated placement team organises your mandatory vocational placement with one of our trusted industry partners, ensuring you get the real-world experience you need.