Student Information

Before you enrol

Please read these before you pay for a course:

• Before you enrol, in the Student Handbook: entry requirements, the skills you need for online learning, and the physical requirements for first aid
• Fees, Payments and Refunds Policy: what you pay, when it's due, and what happens if you cancel or transfer
• Terms and Conditions: the agreement you make with us when you enrol
• Support and wellbeing and Access, equity and reasonable adjustment: the help we offer and how to ask for an adjustment

Our policies

• Student Handbook: how studying with us works, and where to find each rule.
• Complaints and Appeals Policy: how to complain or appeal a decision, and what we do by when.
• Fees, Payments and Refunds Policy: fees, deposits, how to pay, cancellations, transfers and refunds.
• Terms and Conditions: the terms of your enrolment.
• Privacy Policy: how we collect, use and protect your personal information, including your USI.
• Academic Integrity and Misconduct Policy: what honest work means here, including when you can use AI tools.
• RPL and Credit Transfer Policy: getting recognition for skills and training you already have.
• Child Safety: how we keep students under 18 safe, and how to raise a concern.

First aid and CPR students

HLTAID011 Provide First Aid, HLTAID010 Provide basic emergency life support and HLTAID009 Provide cardiopulmonary resuscitation are nationally recognised units. See our first aid and CPR courses.

• Your USI. You need a Unique Student Identifier (USI) before we can issue your Statement of Attainment. Create one or find yours at usi.gov.au. The Enrolment and your USI section of the handbook explains how we use it.
• Your Statement of Attainment. Certificates and records explains when we issue it and how to get a copy later.
• How your enrolment data is reported. Read our privacy notice for nationally recognised training.
• The first aid student portal. Log in from our student login page.

Echocardiography students

Our echocardiography courses are Scope Institute professional training. They are not nationally recognised training and not an ASAR-accredited qualification. When you complete a course, you receive a Scope Institute certificate.

• Fees and deposits: Echocardiography fees
• Entry requirements and training done elsewhere: Echocardiography courses, in the RPL and Credit Transfer Policy
• Conduct at Heartscope clinics and approved clinical sites: Student code of conduct
• The learning portal: log in from our student login page

Get help

• Phone 1300 508 809, Monday to Friday, 9am to 5pm (Melbourne time)
• Email admin@scopeinstitute.edu.au
• To make a complaint or appeal a decision, see How to make a complaint or appeal.
• If you're worried about the safety of a young person, see How to raise a concern. In an emergency, call 000.

When things change

We update these pages when our courses, fees or the rules change. If a change affects your enrolment, we'll tell you in writing. Each page shows when it was last updated.

Scope Institute Pty Ltd, ABN 49 657 343 363, RTO code 45946.